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Privacy Policy

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Effective Date: 9 July 2026

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At Turner Events, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website or contact us.

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1. Information We Collect

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Personal Information

We may collect personal information when you:

  • Submit an enquiry through our contact form

  • Contact us by email or telephone

  • Request a quote or make a booking

  • Subscribe to our updates or marketing communications (where you choose to do so)

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This information may include:

  • Your name

  • Email address

  • Telephone number

  • Event details (such as venue, date and requirements)

  • Any other information you choose to provide

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Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referring website

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This information helps us improve our website, understand visitor behaviour and maintain website security.

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2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations for our entertainment services

  • Manage bookings and communicate with you about your event

  • Improve our website and services

  • Maintain website security and prevent misuse

  • Send occasional marketing communications, but only where you have chosen to receive them

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3. Our Legal Basis for Processing Your Data

Under UK GDPR, we process your personal information because:

  • It is necessary to respond to your enquiry or fulfil a booking with you.

  • We have a legitimate interest in operating and improving our business and website.

  • Where required, we have your consent (for example, if you subscribe to marketing emails).

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4. Sharing Your Information

We never sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

  • Website hosting providers (including Wix)

  • Payment providers (if applicable)

  • Website analytics providers

  • Email service providers

These organisations only receive the information necessary to provide their services and are expected to keep your data secure.

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5. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

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6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

While no online service can guarantee complete security, we continually work to keep your information as safe as possible.

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7. How Long We Keep Your Data

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected, meet legal or accounting obligations, or resolve disputes where required.

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8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where appropriate.

  • Restrict or object to certain processing.

  • Withdraw your consent where processing is based on consent.

  • Request a copy of your data in a portable format where applicable.

If you wish to exercise any of these rights, please contact us using our Contact page.

If you believe your personal data has not been handled correctly, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

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9. Third-Party Websites

Our website may contain links to external websites or embedded content from third-party services. We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the revised effective date.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch using our Contact page.

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